Package 03 · Full operation
The connected
system
The customer-facing side and the operational layer behind it, built as one—so what a guest does and what your team sees are the same system, not two disconnected ones.
What you get
- Everything in Presence + bookingsThe site, the reservation journey, deposits, confirmations, and automated reminders.
- Operational dashboardOne calm screen for what your team needs right now—status, tasks, and what is coming—rather than another wall of data.
- AI workflows and routingRepetitive replies and admin handled automatically, in your tone, with a human approval step so nothing goes out unchecked.
- Everything joined upThe booking a customer makes and the task it creates for your staff are the same event, not two systems you reconcile by hand.
- Iteration after launchWe watch how the system is actually used once it is live and refine it as the operation becomes clearer.
How it runs
We decode the operation
What customers see, what staff repeat, and where information disappears between the two.
We prototype the key moments
The booking flow and the dashboard become things you can click and argue with early.
We engineer the approved system
Built once, as one system, with performance and future change designed in.
We launch, then keep going
Release is the beginning—we observe real use and improve from there.
Good to know
This package covers design, build, and launch, including the iteration described above. Further changes you request after that are quoted separately. This is the widest scope we offer, so it is worth a conversation before you commit—if a smaller piece solves your actual problem, we will tell you.